What is it?
Ethical Debt Collection is the new certification system aimed at guaranteeing transparency and ethical procedures in the debt collection process. The project has been developed by LifeGate and SAI Global, an international certification body.
To whom is it addressed?
Ethical Debt Collection targets credit collection agencies who want to certify, through third party assurance, that their activities, whether collection networks or phone collection, are carried out ethically. All credit management agencies, without discrimination, can adhere to the project upon request.
Italian families have failed to pay 50 billion euros in debt, Italians have 833 euros of overdue payments per capita*, and 111,000 businesses have had to shut up shop**. The past few years have seen adverse financial circumstances at the global level. In these circumstances, the credit mechanism has had an increasingly overbearing role in the lives of businesses and private citizens: a world of debtors who, too often, pay their debts under conditions of economic, psychological and moral hardship, also due to aggressive and unethical debt collection practices.
It is in this context that the Ethical Debt Collection project has been developed. It aims to guarantee that: